WITHDRAWAL – RETURN
Please be advised that in accordance with the Consumer Rights Act of 30 May 2014, the Customer has the right to withdraw from a distance purchase agreement without giving any reason within 14 days of receiving the goods. Details of the implementation of returns are in the Rules and Regulations of the Shop.
Before sending the product back, we would very much appreciate a notification by email or phone. This can speed up the return process considerably.
We kindly ask you to send back the receipt/invoice together with the returned product or to provide the order number and the data necessary for the transfer of the money returned by the shop.
If you have received goods which do not correspond with the description or the photograph, you also have the right to return or exchange them. At the same time we apologise for any mistakes resulting from our fault.
Below you will find the return form: firstname.lastname@example.org